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Notes from operating the system

Practical writing on developer relations, community programs, technical content, and education. Written by people who run these programs, for people who fund them.

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Community

A practical measurement model for developer community programmes: four metric families, how to define them, and how to report them without overclaiming.

Two developers working at desks with laptops and monitors

How to put a voice front end on a project you already run: the three parts of a custom skill, the two ways to host it on AWS, the commands that build and test it, and why the skill should stay a thin adapter over your own API.

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Disagree with something?

Good. Bring it to a strategy call and we'll argue it out against your actual numbers.